Terms, conditions & policies

Meat & Fish Direct Ltd is the registered company trading as Meat Direct. These terms apply to your use of this website and any order you place with us.

Payments

Payment by direct credit must be made before your order is dispatched.

When paying by bank transfer, please use your Order ID as the reference — your order won’t ship until funds have cleared.

If your order includes ham or salmon that needs to be weighed before we can confirm the price, we’ll email you the final price; payment is due within 3 working days of dispatch.

Once payment has been made, an order cannot be cancelled.

Shipping zones

You’re responsible for selecting the correct shipping zone at checkout. If the wrong zone is selected, we’ll contact you if extra payment is required — this must be paid before your order is sent.

Returns & refunds

Not happy with a product? Contact us within 24 hours of delivery so we can put it right.

If, after we’ve discussed it, you’re still not satisfied, we’ll replace the product or credit your account — we don’t offer cash refunds.

We’re unable to replace or credit products more than 7 days after dispatch.

Pricing

All prices on this website are in New Zealand Dollars (NZD) and include GST. Any card charges will also be processed in NZD.

Vouchers & coupons

Enter your voucher or coupon code at checkout — its value will be deducted from your order total.

Unless stated otherwise, vouchers must be used in a single order before their expiry date, aren’t exchangeable for cash, and no change is given.

Delivery charges are additional and payable at checkout, or deducted at redemption where applicable.

If your order total exceeds the voucher value, you’ll need to pay the difference by card or direct credit.

Deliveries

• We don’t deliver on Mondays outside the Wellington region.
• Friday deliveries outside Wellington must be ordered by Wednesday at the latest.
• We can’t deliver on public holidays.
• Deliveries outside Wellington travel by overnight courier.

Meat Direct is not responsible for delays caused by third-party carriers or other circumstances outside our control — we’ll always follow up with our delivery partners, but can’t guarantee exact delivery times once an order is in transit, and we’re unable to reimburse for late, lost or damaged deliveries sent by independent courier.

See our full Deliveries page for areas and pricing.

Disclaimer

By using this website, you agree you’re doing so at your own risk. Meat Direct is not liable to you, or anyone else, for punitive damages arising from your access to, or inability to access, this website